BOOKING TERMS AND CONDITIONS
1. General information on terms
1.1. The company (hereinafter the Rental Agency) rents the campervan (hereinafter
Vehicle) identified in the relevant invoice as an integral part of this contract to the subject (hereinafter the
Customer) under the terms therein, as well as the following:
1.2. These are the terms and conditions under which the Rental Agency rents its vehicles to the Client. The
Client accepts these terms together with the contract upon signing the rental agreement.
1.3. The Client is invited to read these terms carefully before renting a vehicle with the Rental Agency. These
terms indicate to the Client who the Rental Agency is, how it will provide the vehicles to the Client, how the
Client and the Rental Agency can modify or terminate the contract, what to do in case of problems and other
important information.
2. Information about us and how to contact us
2.1. The Client can contact the Rental Agency by calling customer service or by writing to the Rental Agency
using the contacts provided on the Rental Agency website.
2.2. If the Rental Agency has to contact the Customer, it will do so by telephone or by writing to the Customer
at the e-mail address or postal address that the Customer provided during the booking.
2.3. When the words "write" or "written" are used in these terms, e-mails are included.
3. Cancellation policy and flexible travel
3.1. Cancellation terms for reservations:
3.2. For reservations canceled 30 days or more prior to the scheduled pick-up date, the full amount paid up
to that date will be refunded.
3.3. In case of reservations canceled between 30 days and 15 days before the scheduled check-in date, you
can receive a refund of 50% of the total amount paid up to that date.
3.4. In the event of reservations canceled from 15 days before the scheduled check-in date, you will not be
entitled to receive any type of refund.
3.5. Any requests for cancellation will be considered valid only if communicated in writing by e-mail to
info@vanitaly.com
3.6. The occurrence of unforeseeable or inevitable events beyond our responsibility (e.g. causes of force
majeure, wars, natural disasters, pandemics and strikes) does not prevent the full application of the
provisions referred to in points 3
3.7. The Rental Agency reserves the right to use any cancellation / alternative right provided for by applicable
laws.
4. Payment / Credit Card
4.1 Payment terms for reservations:
4.2. When the Client confirms the booking less than 15 days before the start date, the Rental Agency may
charge 100% of the rental amount to the credit or debit card depending on the option chosen (taxes and
duties included) .
4.3. When the Customer confirms the booking 15 days or more before the start date, the Rental Agency may
charge 20% of the rental amount on the credit or debit card based on the option chosen (taxes and duties
included) . The remaining amount will be automatically debited to the same payment method 15 days before
the expected withdrawal. In the event that the Customer's payment card is refused for the second payment
up to 13 days before the scheduled withdrawal, the reservation will be automatically canceled and the value
initially paid will not be refundable.
4.4. The security deposit can only be blocked on a credit card (Visa or Mastercard), and the owner of the
credit card must be present at the collection. The vehicle cannot be delivered to the Customer unless the
security deposit is held on a credit card.
4.5. Upon returning the vehicle, the Rental Agency will issue the security deposit, according to the
Customer's banking procedures.
5. Rental Duration and Rates
5.1. Duration and rates for reservations
5.2. Vehicle rental rates are calculated on a nightly basis.
5.3. Late withdrawals or early deliveries do not entitle the Customer to any refund of the unused part of the
rental.
5.4. Out-of-hours pick-ups or deliveries requested by the Customer may be subject to a supplement of € 50
6. Collection and return times
6.1. For bookings made from 13/01/2020 onwards, the standard collection time of the Rental Company is
between 14:30 and 18:30, while the standard delivery time is between 08:00 and 11:00 am, otherwise an out
of hours rate may be applied to the reservation.
7. Availability of accessories
7.1. Accessories must be reserved in advance. If an accessory has not been booked in advance and the
accessory is not available, there is no possibility to take the accessory and nothing will be due to the
Customer. If a reserved accessory is not available at the time of check-in, the Rental Agency will inform the
Client and refund him based on the value paid for that item or service, and no other additional compensation
will be due.
8. Documents / Driving license / Minimum age and maximum age
8.1. When collecting the vehicle, the driver must be at least 20 years of age and not over 70 years of age
and present a valid driving license (class B) to drive in Europe for at least 1 year, an identity document / valid
passport and a credit card (Visa, or Mastercard) to block the security deposit. Any other drivers must be
present at the pickup and must have a valid driving license (class B) to drive in Europe. Failure to comply
with this requirement will prevent additional drivers from driving the vehicle.
8.2. The credit card holder must be present at the time of collection.
8.3. The Rental Agency will not accept copies of driving licenses, identity cards or debit / credit cards.
9. General
9.1. The Rental Agency may change its Booking Terms and Conditions at any time.
9.2. In specific situations, the Rental Agency reserves the right, in proven extraordinary circumstances, to
apply its Terms and Conditions appropriately if and to the extent that this is essential to guarantee the
legitimate interests of the Rental Agency.
Conditions of the Rental Agreement
1. Condition of the vehicle
1.1. The Rental Agency acknowledges that it has received the vehicle and the hired extras, with all the
documents required by law, in clean conditions and with all the functional features.
1.2. The Customer will return the vehicle with the same amount of fuel upon collection, and with all the
characteristics of the vehicle in normal working order, on the date, time and place established in the rental
agreement. Failure to comply with these criteria will result in additional costs for the customer according to
the rental agency's price table. Any loss or damage in the vehicle, rental extras, equipment or spare parts,
will be entirely borne by the Customer according to the Rental Agency price table.
2. Documents
2.1. The execution and signature of this rental agreement is based on the assumption of the existence of: a)
a valid driving license in Europe, b) a valid identity document or passport, c) a valid credit card ( Visa or
Mastercard). All documents were presented upon collection of the vehicle and signing of this rental
agreement. If the Customer does not present the necessary documents, the vehicle cannot be rented and a
standard no show penalty is applied.
2.2. It is the Customer's responsibility to be in possession of a driving license valid in Europe
2.3. The Customer must be over 20 years old and under 70 years old, and have obtained the driving license
for at least 1 year. The Client declares and guarantees that the documents shared with the Rental Agency
(and all the information contained therein) are true, complete and valid, in particular as regards the Client's
address and country of residence.
3. Use of the vehicle
3.1. The Customer agrees that, during the rental period, the vehicle will not be: a) Driven by an unidentified
person or by any person not mentioned in the rental agreement. b) Guided in an imprudent and dangerous
way. c) Driven by a person under the influence of alcohol or drugs. d) Left without occupants, but with the
key inside. e) Damaged by immersion in water, contact with salt water, driving in flooded areas, driving on
the beach and dirt roads. f) Used for any illegal competition, competition or activity. g) Used to tow another
vehicle. h) Used for the transport of passengers or goods after reward. i) Used for the transport of a number
of passengers exceeding the maximum capacity permitted by law. j) Used for the transport of hazardous
materials, volatile liquids, gases, explosives or other corrosive or flammable materials, with the exception of
gas supplied by the Rental Company. k) Used for the carriage of goods other than those which can
reasonably be expected from a leisure rental. l) Object of installation of accessories and commercial or
advertising mentions. m) Driven off-road, on closed roads, or roads unsuitable for the rented vehicle
according to local laws and regulations.
3.2. The Rental Agency will not be liable for any consequences, nor for any damages, losses and / or other
costs deriving from the fact that the Client has not acted in accordance with the aforementioned points from
(a) to (m).
3.3. The Customer acknowledges that the Rental Agency always holds the right to the Vehicle and does not
agree, nor will it try, offer or demand the sale, sublease, loan or mortgage of the vehicle to third parties.
3.4. The Client must not make any changes or additions to the vehicle without the prior written consent of the
Rental Agency.
3.5. The Customer must take all reasonable measures to maintain the vehicle, including daily checks of the
oil, water and batteries, and will contact the Rental Agency if the warning lights indicate a potential
malfunction.
3.6. No electrical device (including radiator) can be connected to the battery for more than 4 hours straight
without charging the vehicle's battery every day at a campsite or through other 220V sources.
3.7. The Client is responsible for monitoring and obtaining information on weather and road conditions during
his travels, as well as for public notices.
3.8. This rental agreement will be terminated immediately and the booking will be canceled without any need
for judicial intervention, if the Vehicle is used in terms that constitute a violation of this rental agreement or
the commission of a crime. Furthermore, the Rental Agency reserves the right to recover the Vehicle, at any
time, without notice and the Customer is held responsible for all the charges in question.
3.9. The Customer cannot, in any case, sublet or assign the Vehicle without the prior written consent of the
Rental Agency.
3.10. While driving, the Customer must constantly check that the water temperature (engine coolant) does
not rise above 90 ° and that the following red lights do not turn on on the dashboard, indicating: a) insufficient
engine oil pressure (poor lubrication) b ) braking system inefficiency or handbrake engaged c) failure to
recharge the battery. Should some of these anomalies occur, the Customer is obliged to stop immediately
and to repair the fault. On the day of delivery of the vehicle, the Customer will receive a detailed explanation
from the Rental Agency on the correct use and operation of all the equipment and accessories supplied with
the vehicle. In addition, all damages resulting from previous rentals (breakages, dents, scratches, etc.) will
be highlighted to the user in a special report, depicting the vehicle in different perspectives. The customer,
having read, will keep a copy of this document until the vehicle is returned. It is essential that all existing
damages are noted by the Client on the Rental Agreement. Any damage that has not been noted on the
rental agreement with regard to the condition of the vehicle constitutes a loss or damage that occurred after
the start of the rental. It is essential to check all levels of engine fluids every 1000 km. Only the type of fuel
specified by the vehicle manufacturer should be used. The use of bio-diesel, ethanol or any organic hybrid
fuel is strictly considered the wrong type of fuel and constitutes a material breach of this Agreement. Any loss
or damage to the vehicle or any costs associated with the use of the wrong fuel, including contaminated fuel,
are the responsibility of the customer. Normal diligence will be used even in the event that mechanical
failures occur during the rental to keep the vehicle in full efficiency. In the event that breakdowns occur
during the rental period, the Rental Agency will not be responsible for any customer delays, for the loss or
deterioration of the transported items and for damages of any kind, contractual and extra-contractual. ,
suffered by the customer and due to the aforementioned mechanical failures. The Customer, during the
rental period and if there is no right to the vehicle warranty, may have repairs carried out up to the amount of
€ 50.00 including VAT without authorization from the Rental Agency. For larger amounts it must be
authorized in writing. The right to reimbursement of the amounts advanced and authorized in writing by the
Rental Agency, will be confirmed and granted only upon the return of the vehicle, after delivery of a regular
invoice paid for the amount in the name of the Rental Agency and after having examined the damaged parts
replaced. , in order to ascertain that there was no partial or total responsibility on the part of the customer for
the inconvenience that occurred. The simultaneous delivery to the Rental Agency of the paid invoice and the
damaged parts is an essential condition in all cases. Repairs following damage or breakdowns caused by dirt
in the fuel, puncture and deterioration of tires, brake and clutch wear are excluded from any type of refund.
4. Pets
4.1. It is allowed to travel with only one pet if its weight does not exceed 30 kg. In this case, a fee (Post-trip
cleaning) of 80 € will be charged, which only covers the cleaning of the vehicle after the rental, while the
Customer is responsible for all damages caused by the pet inside and outside the vehicle. It is the hirer's
responsibility to ensure that the pet travels safely and in accordance with local regulations. The Rental
Agency will not be responsible for any fines or legal fees due to the presence of the animal in the vehicle.
5. Gas policy
1. The Rental Agency will deliver the vehicle at check-in with 1 cylinder with a variable gas level. If the
cylinder runs out during the rental, the Customer can recharge at his own expense for the entire rental
period. Please note that the supplied gas cylinder must not be replaced with foreign cylinders or cylinders
different from the one present at the time of rental, otherwise the total cost of a new cylinder will be applied.
6. Mileage policy
6.1. All bookings include unlimited kilometers in Italy.
6.2. Customers wishing to leave the Italian territory must apply to the Rental Agency which can refuse to
grant this extension. If the Rental Agency decides to extend this possibility in the rental contract 100km per
day will be included in the rate.
6.3. Any additional kilometers will be charged upon delivery. The value of the fare per extra km is 0.25 € \ km
6.4. In the event that the customer leaves the Italian territory without permission, the rental agency will be
authorized to charge € 1500 from the customer's credit card.
6.5. The insurance is valid in Italy and in the following European countries: Austria, Croatia, France,
Germany, Greece, Slovenia and Switzerland. Vehicles can only be driven in these countries, only after
receiving authorization from the Rental Agency and driving in countries other than those mentioned
constitutes a breach of the contract and the Rental Agency cannot be held responsible for any damage,
malfunction or problem that occurs in a country where the Insurance is not valid, the Customer being
responsible for any costs of repairing and / or moving the vehicle, as well as other administrative costs,
charges, penalties and taxes incurred by the the Rental Agency and due to improper use. The Rental Agency
reserves the right to charge the Customer a penalty of € 1,000 (one thousand euros) for each day the vehicle
is used or is in a country where the Insurance is not valid.
7. Roadside assistance and technical issues
7.1. Any problems associated with the vehicle, including equipment breakdowns, must be reported
immediately so that the Rental Agency has the opportunity to rectify the problem during the rental. The
absence of such notification before calling the external roadside assistance service cancels the responsibility
of the Rental Agency.
7.2. The Client must contact the Rental Agency before contacting any external roadside assistance company,
as the Rental Agency can assist the Client in case of technical problems.
7.3. The assistance of the Rental Agency covers any technical or mechanical malfunctions of the vehicle,
due to a material or manufacturing defect, which may make the piece in question unsuitable for use during
the warranty period.
7.4. The following events are not covered by the assistance of the Rental Agency: a) Running out of fuel. b)
Keys stuck inside the vehicle, damaged (eg moisture) or lost. c) Batteries discharged from improper use of
the same and / or from improper use of equipment that requires batteries to function. d) Vehicle stuck offroad or on a dirt road. e) Failures caused by willful negligence (eg off-road driving).
7.5. The Rental Agency provides assistance during office hours, from Monday to Saturday. In case of
malfunction, the Customer is not authorized to carry out repairs or modifications to the vehicle, unless
authorized by the Rental Agency and following precise instructions. For any malfunction that does not require
immobilization of the vehicle and that cannot be repaired on site, the Customer must mobilize the vehicle in a
specific place that must be indicated by the Rental Agency. In the event of an accident for which the
Customer is held responsible, the Rental Agency is not obliged to present a replacement vehicle.
7.6. In case of immobilization of the vehicle due to a mechanical breakdown or an accident and if it is not
possible to repair it on site, the Rental Agency will send a tow truck to take the Vehicle and the Customer to
the nearest depot or workshop.
8. Insurance coverage
The Customer at the time of booking or at the time of signing the contract can choose between two different
Insurance Covers. Basic Insurance Coverage and Premium Insurance Coverage.
A) Basic Insurance Coverage
A.1 The Basic Insurance Coverage is included in the daily Rental rate. The Customer, before departure, will
pay a security deposit of € 1,500 by credit card (Visa or Mastercard) to cover any damage and for those
found upon return of the vehicle, the fixed insurance deductible and in percentage, in case of theft, fire and
“kasco” coverage, the further payment being understood in the event that the security deposit is not
sufficient. The fixed insurance deductible is € 3,000 in case of theft. The security deposit will be returned on
the day of return or at the end of the rental provided that there are no damages; if there are any damages,
the Rental Agency will be able to make a partial or total refund on the customer's security deposit. In the
event that damage is found in the days following the return of the vehicle, up to a maximum of 15 days, there
is the possibility for the Rental Agency to retaliate against the customer. Any damage and / or accident in
which the Customer will be involved is considered responsible, whether the Customer is wrong or right, and
will be required to pay compensation for the damage caused. If, for any reason, the Vehicle needs
mechanical interventions, bodywork or other interventions necessary to restore the mechanical and / or
electrical and / or electronic parts, the Customer will be required to pay all the days necessary for the repair
to the daily rate in effect. The Customer is obliged to compensate for these damages even outside the rental
period, until the complete repair of the Vehicle. The Rental Agency can use the security deposit and credit
card data to cover expenses.
A.2. The Customer will compensate the Rental Agency for any damage suffered by the vehicle, for any
event, connected or not, with the use of this, whether or not, through the Customer's fault and this up to the
total amount of the chosen Insurance Coverage; moreover, the daily cost of the vehicle stopped for repairs
will be charged to the Customer, whether the damage has been caused or not, which will be charged at the
daily rental rate in force on that date. The user also authorizes the Rental Agency for the hypothesis of
damage to the vehicle to collect and withhold the entire deposit, until the time of compensation by the
Insurance. The deposit, after deducting what is not reimbursed by the Insurance and making the other
deductions provided for by the General Conditions as applicable, will be returned to the user without interest,
for compensation by the insurance. In case of violation of the road traffic regulations and of the provisions of
art. 2, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15 the Customer will be responsible for the full amount of the
damage and loss. The Rental Vehicle is insured against damage to third party vehicles and property.
A.3. The vehicle is only insured for the duration stipulated in the contract. The Rental Agency cannot be held
responsible for any damage outside the rental period, as the Client is the only responsible party.
A.4. The Customer is responsible for any damage suffered while in possession of the vehicle, up to the
amount of the security deposit. The Insurance Coverage and security deposit cover only the first accident
eligible to activate the insurance coverage of each rental. In the event of more than one accident eligible to
activate insurance coverage during the rental period, the Customer is responsible for the full cost of repairing
any additional damage. To cover the costs of any damage, the Rental Agency will block the full amount of the
security deposit on the credit card associated with the Customer.
A.5. If the Client violates any of the conditions present in the clauses of the rental agreement, any insurance
coverage will be void and the Client will be liable for the full cost of all damages.
A.6. All protection plans include roadside assistance (which includes 24-hour online assistance and the
transfer of a vehicle to a garage in the event of an accident or mechanical breakdown). The Rental Agency
reserves the right to charge the additional costs incurred by it that are not covered by the insurance /
roadside assistance contract
B) "Premium" Insurance Coverage
B.1. The “Premium” Insurance Coverage is not included in the daily rental rate. The cost of the “Premium”
insurance coverage is 7 € / day. The Customer, before departure, will pay a security deposit of € 750 by
Visa or Mastercard credit card to cover any damage and for those found upon return of the vehicle, the fixed
and percentage insurance deductible, in case of theft, fire and “kasco” coverage, the further payment being
understood in the event that the security deposit is not sufficient. The fixed insurance deductible is € 1500 in
case of theft. The security deposit will be returned on the day of return or at the end of the rental provided
that there are no damages; if there are any damages, the Rental Agency will be able to make a partial or
total refund on the customer's security deposit. In the event that damage is found in the days following the
return of the vehicle, up to a maximum of 15 days, there is the possibility for the Rental Agency to retaliate
against the customer. The Customer will be held responsible only for damages / accidents in which he will be
held directly responsible, therefore only for damages in which he is wrong and will be required to pay
compensation for the damage caused. The Rental Agency can use the security deposit and credit card data
to cover expenses.
B.2. The Customer will compensate the Rental Agency for any damage suffered by the vehicle, for any
event, whether connected or not, with the use of this, whether or not, through the Customer's fault and this
up to the total amount of the Insurance Cover chosen. The Customer also authorizes the Rental Agency for
the hypothesis of damage to the vehicle to collect and withhold the entire deposit, until the time of
compensation by the Insurance. The deposit, after deducting what is not reimbursed by the Insurance and
making the other deductions provided for by the General Conditions as applicable, will be returned to the
user without interest, for compensation by the insurance. In case of violation of the road traffic regulations
and of the provisions of art. 2, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15 the Customer will be responsible for the
full amount of the damage and loss. The Rental Vehicle is insured against damage to third party vehicles and
property.
B.3. The vehicle is only insured for the duration stipulated in the contract. The Rental Agency cannot be held
responsible for any damage outside the rental period, as the Customer is the only responsible party.
B.4. The Customer is responsible for any damage suffered while in possession of the vehicle, up to the
amount of the security deposit. The Insurance Coverage and security deposit cover only the first accident
eligible to activate the insurance coverage of each rental. In the event of more than one accident eligible to
activate insurance coverage during the rental period, the Customer is responsible for the full cost of repairing
any additional damage. To cover the costs of any damage, the Rental Agency will block the full amount of the
security deposit on the credit card associated with the Customer.
B.5. If the Client violates any of the conditions present in the clauses of the rental agreement, any insurance
coverage will be void and the Client will be liable for the full cost of all damages.
B.6. All protection plans include roadside assistance (which includes 24-hour online assistance and the
transfer of a vehicle to a garage in the event of an accident or mechanical breakdown). The Rental Agency
reserves the right to charge the additional costs incurred by it which are not covered by the insurance /
roadside assistance contract.
9. Accident / damage to the vehicle
9.1. In the event of an accident or damage to the vehicle, the Customer accepts the procedures indicated
below: 1) immediately notify the Rental Agency and the police authorities of any accident, theft, robbery or
other misfortune. 2) Take photographs and obtain the names and addresses of all involved as witnesses who
can document what happened 3) Fill in the friendly accident statement together with any other vehicles
possibly involved. 4) It will not abandon the vehicle without having taken all the measures relating to its
protection and 5) It will not assume any responsibility or plead guilty in the event of an accident that could
make the Rental Agency responsible. 6) You will receive the accident report signed by all the parties involved
and the documents drawn up by the police authorities, together with the car keys, if present (in case of theft
of the vehicle) and will send everything immediately to the Rental Agency. Otherwise, all insurance and
covers will be canceled and the Customer will be responsible for all expenses.
10.Failure to return
10.1. Failure to return the vehicle within the terms provided for in the rental will result in a complaint to the
competent authorities against the customer for embezzlement in addition to the direct debit of the insurance
deductible of € 3,000 on the customer's credit card. The customer may under no circumstances and under
no circumstances leave the vehicle, under penalty of a charge of € 2,000 by credit card.
11. Responsibility
11.1. The Rental Agency assumes no responsibility for personal injury suffered during the rental period and
recommends not to leave valuables in the vehicle, in sight, while the Client is away from the vehicle. The
Rental Agency is not responsible for any items lost or stolen during the rental period, nor for any internal or
external damage to the vehicle due to vandalism / theft, accidental or atmospheric damage. Any liability of
the Rental Agency is limited to the amount paid under the Insurance. Any exclusions or limitations of the
Rental Agency's liability under this Rental Agreement apply only to the extent permitted by applicable law.
11.2. The Customer acknowledges that he is responsible for all costs of the following damages, regardless of
the protection plan possibly selected. The damages identified below are expressly excluded from any
protection plan: a) Any damage to the vehicle, in the event of a breach of a contractual clause. b) Any
damage caused by intentional behavior, the influence of alcohol, drugs or any substance that impair driving
skills. c) Any loss / damage / theft of personal items. d) If the Client adopts any careless or negligent
behavior or violates local traffic regulations or the instructions of the Rental Agency, causing damage to the
vehicle or to third party property. e) The cost of recovering the vehicle from any restricted, submerged,
bogged down, trapped or abandoned area. f) The cost of replacing damaged, lost, stolen or locked keys
inside the vehicle. g) Drivers not identified in the rental agreement, or drivers with a canceled, expired,
suspended or seized driving license. h) For any costs associated with improper use of fuel. i) All damage
under the vehicle body or above the windshield line, if there is no collision with third parties. j) All damages
caused by the impact of an animal while driving. k) Damage caused by wind blowing a door.
12. Return of the vehicle
12.1. The Vehicle must be returned on the date, time and place specified in this rental agreement.
12.2. The Client may change the place of delivery or the date and time of check-out if the staff of the Rental
Agency has previously authorized in writing. The corresponding rates will apply and the amount will be
communicated by the Rental Agency. b) The fee applies to all cases, regardless of the reasons for the
change. c) If the Rental Agency does not confirm the changes by e-mail, the renter must respect the place
and date and time of delivery of the contract.
12.3. In the event of non-authorization and non-delivery of the vehicle at the time stipulated in the Rental
Agreement, it will result in an additional cost equal to three times the night rental rate, to be paid immediately
upon delivery.
12.4. If the vehicle is returned to a place other than the one agreed upon, the Customer is responsible for all
the additional costs arising from it for the Rental Agency.
12.5. If the vehicle is not returned to a person in charge of the Rental Agency, the Client is responsible for all
loss or damage including theft or theft of the vehicle.
12.6. Vehicle Equipment: All vehicles come with a cleaning kit. In case of failure to return the vehicle
equipment and / or rental extras in the same condition in which they were delivered, a cost will be charged to
the Customer depending on the value of the object / s.
12.7. If the vehicle is not returned with the same fuel level as the pickup, the Customer will be charged € 40,
in addition to the cost of fuel to reach the fuel level on delivery.
13. Liability, Security Deposit and Post-Rental Payments
13.1. The security deposit can only be paid by credit card (Visa or Mastercard), and the credit card holder
must be present at the collection. Upon delivery of the vehicle, the Rental Agency will block the security
deposit according to the insurance coverage option chosen. This amount will be retained in the Customer's
credit card to guarantee overpayment in the event of theft or accident or any other damage to the vehicle
occurring during the rental period.
13.2. If the amount deThe security deposit is not authorized by the bank or credit card owner, this Rental
Agreement cannot be executed and the vehicle cannot be delivered. In this case, the regular cancellation
policy will apply and the full amount of the reservation will be charged to the Client.
13.3. The security deposit will be returned to the Customer at the end of the rental period, by a member of
the staff of the Rental Agency, who will declare that the vehicle is in the same condition as when it was
collected.
13.4. Any damage to the vehicle and expenses for damage to extra equipment will be charged according to
the rental agency's price table.
13.5. In the event of an accident in which the Customer is not held responsible, the Rental Agency will keep
the full amount of the security deposit until the insurance company declares responsibility for it.
13.6. If the costs of repairing the damage cannot be determined immediately, the Rental Agency will keep the
full amount of the security deposit.
13.7. The Customer agrees that the Rental Agency is authorized to charge the credit card on file for any
further amount possibly due to wild camping, fines, fines, penalties for traffic offenses, tolls, damage to the
vehicle (internal or external) and overdue amounts. for which the Customer is solely responsible. The Rental
Agency has the right to check for damage to the vehicle up to 15 days after the last day of the rental
agreement. If the Rental Agency is informed or contacted by any private or public administrative body due to
the Client's behavior, the Rental Agency will charge the Client, for each single event, an administrative
penalty of a) 25 € if it was legally required. only the identification of the Client / driver or b) an administrative
fee of € 50 if the Rental Agency has legally had to make any payment on behalf of the Client or submit any
opposition / appeal, without prejudice to full reimbursement to the Rental Agency from part of the Client of
any sum paid by the Rental Agency deriving from or aggravated by the Client's behavior.
13.8. The Client must provide the Rental Agency with an alternative credit card which can be used to comply
with the Client's obligations under the Rental Agency Terms and Conditions, in the event of insufficient funds,
refused transactions for any reason and credit card canceled or suspended.
13.9. Interest will be added to all unpaid invoices, corresponding to the highest legal rate, plus a flat-rate
commission, corresponding to 20% of the unpaid amount and any compensation for damage / loss of profits
due by law. In the event of legal disputes in any way related to this contract, the parties agree that the
jurisdiction of the Court of Rome will be applied. In the event of a complaint in relation to this rental
agreement, the Customer must first contact the Rental Agency. If the parties do not reach an amicable outof-court settlement, all disputes will be submitted to the court of Rome.
14. Customer Agreement
14.1. This agreement constitutes the agreement of the parties and there are no other commitments,
warranties or verbal agreements between the parties. Any charges are calculated in accordance with the
rental agreement and the respective Terms and Conditions available on the Rental Agency website.
14.2. During the booking and payment of the initial deposit, the Customer voluntarily accepts the terms and
conditions of the Rental Agency.
14.3. The Customer certifies that all the information provided in relation to this contract is true.
15. Vehicles and brands
15.1. If, for any reason not the responsibility of the Rental Agency, such as the delay of the previous renter,
an accident, a theft, a breakdown, adverse weather conditions, pandemics, strikes or any other situation that
compromises the delivery of the vehicle previously booked, it is not possible to proceed with the delivery on
the stipulated day and time, the Rental Agency can inform the Customer of the unavailability of the vehicle
and provide him with a full refund of the amount paid and no other additional compensation to the extent
permitted by applicable law.
16. Data protection
For the purposes of the provisions of current legislation on the protection of personal data and information
society and electronic commerce services, we inform you that your personal data, both those provided for
the formalization of this contract and those collected in the course of the duration of the rental services, will
be entered in a personal data archive in order to be able to manage the rental services